Under Promise and Over Deliver...NOT

"It" is due on Friday.
You say "it" will be done by Noon on Wednesday.
You turn "it" in on COB Tuesday.
You're a superstar!

Really?

One of the dilemmas with the "under promise and over deliver" concept is in the execution. If it becomes a regular way of doing business, then stakeholders will raise their expectations, as you have surpassed every milestone by leaps and bounds. Isn't that what you wanted to avoid in the first place?

Nugget of Knowledge: You want to manage expectations to your benefit, not your detriment.

It is a good idea to prepare realistic timelines and set achievable goals. Be sure to check your calendar, check your calendar and check your calendar before agreeing to any project timeline.

It is a good idea to give yourself a little cushion to complete the project. Adding a little extra time in your project workflow allows for the unexpected, especially if you are dependant on other people for their parts of the project.

It is a good idea to strategically to beat deadlines. Demonstrating your eagerness and diligence to a new client or customer can go a long way to securing future collaborations and partnerships.

It is the best idea to be forthright and on time, not too early and never ever late.

What do you think?
How do you manage expectations?

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